Transferring Utilities When You Move

Setting up utilities at a new home 

When moving to a new place, you’ll want to make sure it’s comfortable to live in from day one. And it won’t feel like home without the basic utilities. But luckily, transferring or starting services is easy with a little planning. Follow along to see how — and when — to get started. 

Need help planning your move? Check out this comprehensive moving checklist for every step you need to get through the process. 

Person holding keys against a wall of ivy.


One month before relocating: Gather utility contact info 

The first step is to get organized. At least a month before the moving date, gather all your current service providers, their contact info and your account numbers. Put them in a safe place like a moving folder, an online spreadsheet or a basket on your countertop for easy access later. 

Next, you’ll need names and contact information of utility providers at the new place. Check with your realtor, landlord or building manager for help if needed. If you’re renting or paying HOA dues, make sure you understand what services might be covered (like trash pickup or lawn maintenance). 

Can I move my utility services? 

If you’re relocating locally or to a neighboring state, it might be possible to transfer utility accounts if the provider serves the new area. But if you’re moving long-distance, you’ll likely have to cancel services and start accounts with new providers.

Is it possible to transfer utilities to a different name?

Most utility companies won’t allow one person to take over the bill for another and will require a new account setup. Name changes on accounts are generally only allowed for the account holder’s legal name change (marriage, divorce or court-approved).  

Smaller providers such as local lawn or trash services might let someone take over an account. Contact the company to ask about transferring accounts into a new resident’s name. 

3 weeks out: Contact service providers 

At least 3 weeks before the move, it’s time to get in touch with both current and new utility providers.  

Disconnecting current services 

Contact providers by phone or through an online form to cancel (or transfer) your service. Set the date of disconnection for essential things (water, gas, electricity) for one day after your move. Be sure to provide a forwarding address or email for your final bills. 

Starting utilities at the new place 

You’ll also need to reach out to providers for the new home to set up accounts and turn on services. It’s best to arrange for connections to start the day before moving in if possible to avoid disrupting plans. If the utility company requires that someone be present during activation, consider reaching out to your realtor, landlord or a friend if you can’t be there. 

Week of the move: Confirm utility shut-off and activation details 

The week of the move will be busy, but it’s helpful to confirm disconnection and activation appointments with service providers to avoid any miscommunication or surprises. 

Moving day: Document final utility readings 

Before leaving the old place, take photos of gas and electric meters in case of billing discrepancies later. Turn off all lights and water sources before you leave and set thermostats to suitable away temperatures (generally between 50 and 80 degrees depending on the season and location). 

After arriving at the new place, it’s important to check for any water or gas leaks and it’s also a good idea to get photos of the new meters to compare to the first bill. 

Questions about moving or transferring utilities? 

Let us know in the comments if you have more questions about transferring utilities. If you’re still planning your move, don’t forget to request a free online quote from U-Pack® or call 844-362-5303844-594-3077. We’re a self-moving company where you handle the packing, loading and unloading, and we’ll transport your things so you can travel with your family.  

Learn more about things to do when moving to a new state