U-Pack Customer Service

man painting mural in apartment he just moved into

We're here to help

Have questions? We have answers:


Contact Us


Popular Support Topics




If you have trouble getting a quote, it may be because:

  • You’re moving within the same state
  • You’re moving less than 200 miles away
  • One or both of your locations are outside of our service area
  • You’re requesting a quote less than three business days before your move date

If any of these apply, give us a call or email quotes@upack.com to discuss your options.


If you’re experiencing difficulties with the online reservation form, it may be because:

  • You’re attempting to a reserve a move that happens within the next three business days
  • You’ve changed the quote information
  • The quoted move date is in the past

If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email reservations@upack.com with additional questions.

Making updates

Login to the MyMove dashboard to review your moving details or change your reservation. If you need assistance, contact us and we’ll be happy to help.

Filing a claim

Please send your information (name, reference number and details about your shipment) to moving@upack.com, and we’ll send you the required forms for filing a claim.