Pamela Steele Parker on January 19, 2018

My move was from Florida to Massachusetts. I have moved many times (I think I'm up to 26 or 27 moves now) but this is my first time using UPack. My cube arrived on Friday and I had it picked up on Wednesday so I had a few days to pack everything up. My dates changed so I appreciated the flexibility of the UPack service vs. a moving company. Plus I was able to pack & put items in the cube as we went along so we were not tripping over boxes. I fit the personal contents of a 3 bedroom condo (m...  See Moreinus the furniture) in one cube (pictures, bedding, clothing, dishes, etc.). The drivers were fantastic and the whole experience was easy. I had called UHaul first and they were awful to deal with and very inflexible so I was happy to find UPack. I would highly recommend them!

Steven M Hobart on April 11, 2018

Two areas of concern. The trailer had a leak in the roof in a spot that had been previously patched. U-Pack was responsive, but it took about four hours for the tech to arrive and patch the hole while we were trying to pack. After he fixed it, we continued to pack. The next day the repair was still leaking. U-Pack again sent the same tech back up to repair the leak. Another four hours of downtime. I didn't want to continue to pack if the leak could not be fixed. The leak did get fixed, but we ha...  See Mored to stop loading when we had a crew to help us. Fortunately we had the trailer over the weekend to continue packing. Turns out that nothing appears to be damaged from the leak. But please, U-Pack, you need to give the trailers a once over before sending them out. Second issue. U-Pack overcharged us for usage. We contacted for a full trailer but only used 21 feet. It took four phone calls over the course of 2 weeks for them to post the refund to our account. Seems excessive. I think we would use them again, but I would underestimate the usage of trailer space and have U-Pack bill me for the difference instead of waiting 2 weeks for a refund. Oh, and I'd do a better job of inspecting the trailer before accepting it.

Elizabeth Gipe on December 12, 2017

We wound up with the craziest move with many thongs going wrong. Tacoma U-Pack was the most helpful and supportive ever!!! My belongings reached TX in record time and in perfect condition. Thank You to Everyone in the Tacoma office you are amazing. Also thank you to those here in TX who quickly brought us our trailer and helped set up the ramp. Would gladly use them for any more future moves!!