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U-Pack Box Store Shipping Information

What You Can Expect

Most U-Pack Box Store orders placed before 4 p.m. EST, Monday–Friday, will ship the same day. Orders placed after 4 p.m. or during the weekend will ship the next business day. In most locations, you can expect your order to arrive in just 1-3 business days; please refer to the shipping map below for the estimated shipping time for your area. Your order may be shipped from multiple distribution centers, based on stock availability.

When your order is placed, you’ll receive a confirmation email that includes your order number. Then, when it’s shipped, you’ll receive a separate email that includes shipment tracking information, enabling you to track your shipment.

Have a time sensitive order? Contact a helpful customer service representative at 855-707-1499.

Shipping Delay Policy

While it is our goal to provide an accurate transit time estimate for your Box Store order, please note that we are not responsible for shipping delays or weather delays.

Questions About Your Order?

We’re happy to help! Please have your box order number and the name on the order available, and call a helpful customer service representative at 855-707-1499, 8 a.m. to 5 p.m. EST, Monday–Friday.

Estimated Shipping Transit Time

Box Store estimated shipping transit time map