March 5th, 2008 - 11:01 AM
When I talk to customers on the phone, one of the challenges is "listening between the lines". We help figure out what you need to do and how U-Pack can make that happen.
Some customers just need a moving quote from City A to City B in different states. Those calls are the most straight forward, although I do hear some funny stories at times- like a caller with an exotic bird that "doesn't fly and it doesn't fly" (don't feel bad, it took me about 15 seconds to catch up with what she meant, too). She wanted to use U-Pack so she could drive herself and her pet in the comfort of her own car.