What about damage or loss? Are my belongings covered?

All U-Pack moves include carrier negligence liability coverage and catastrophic liability coverage. Learn more about this coverage in the U-Pack liability statement:

  • Carrier negligence coverage is $.10 per pound per piece for damage caused by carrier negligence. Increased carrier negligence coverage is available at an additional charge, and it must be added at least one business day prior to your reservation date.  

  • Catastrophic coverage is $3 per pound per piece, subject to a maximum of $60,000 per trailer and $7,500 per ReloCube for damaged caused by a catastrophic loss (defined in the U-Pack liability statement

U-Pack customers are responsible for their own packing, loading and unloading, so there is no coverage for damage due to improper packing and loading (even if using hired moving labor). Take a look at our packing tips and loading tips for ways to help prevent damage. 

Because this is liability coverage rather than insurance, we recommend checking with your insurance company to determine if your homeowners or renter’s insurance policy covers your household goods while they are being moved.