I found the entire experience of using UPack very easy.
Pods delivered to my door. Picked up and shipped. No gas cost. Time frame is rather flexible, within limits. Then delivered to end destination, all for one price. They have lots of discounts offered as well.
I did do a comparison to their competition and UPack was considerably less expensive and pod size was more what I needed.
It is really cost effective, as long as you don't do what I had to, which is leave your belongings in the pods f... See Moreor an extended period. The storage fees are pretty high. Understandable because you're keeping them from using those pods for the next person that needs them.
If that does not happen, the cost is often lower than renting a truck and associated gas.
The drivers were polite and professional.
My belongings arrived safely and with very little disturbance. But pack well to avoid things falling over inside the pods. That's on you.
There was never any confusion about steps needed to take at each stage. Information is provided and backed up in multiple formats. Paper, verbal and email.
If I have to move any distance in the future, I will definitely use UPack again. Been a UHaul customer for decades and have moved far more than the average person. Always happy with that choice.
Everything was seamless! We scheduled for a cross country move with many moving pieces. We added on a month of storage as we waiting for our home to close - just a quick phone call secured our storage. The pods were dropped off and NOTHING was broken or damaged. When moving 1600 miles away, a lot could go wrong and nothing did. Would highly recommend and use again.
Could not have asked for a better experience. Everything went exactly as upack said it would. Despite really bad weather in one of their major hubs in Atlanta, my stuff arrived almost a full week earlier than expected. Only thing I would recommend to people is definitely secure your belongings in the cubes. The contents do have a tendency to shift around a little however the movement is a totally acceptable amount. Overall, just a great experience.
U-Pack's customer service was phenomenal. They worked with us through the uncertainty of a closing date on our house. We moved across the country and they stored our stuff for us, but when I realized we would go over the month mark by a week I called them and they were so great about giving us the extra week without extra charge! They were ALWAYS helpful and nice and I really appreciate how good they were to us. I HIGHLY recommend U-Pack!!