Billing and Payment Information
U-Pack is a self-move service that puts you in control — and we make it easy to understand what you’re paying for. When you request a quote from U-Pack, you'll receive a detailed breakdown of the costs associated with your move, including transportation, equipment use, standard liability coverage and any additional services you choose.
No Hidden Fees
We believe in transparent pricing, and we don't hide any fees or charges. The price you see in your quote is the price you'll pay, provided there are no changes to your moving details.
We typically bill customers once their belongings are in transit. This means you won't have to pay anything upfront. We'll send you an invoice once your belongings are on their way to your new home.
Multiple Payment Options
U-Pack accepts credit cards, debit cards and PayPal® payment options. Reserve your move with a major credit card or debit card, and then pay by card or PayPal after your shipment is in transit.
Credit or Debit Card Payments
When you reserve your move, you’ll be asked to put a card on file, but you won’t be charged until the equipment is picked up and in transit. If you need to update your card information at a later date, you can do so online or over the phone with a U-Pack moving consultant. Shipments must be paid in full before scheduling delivery with the destination service center.
We take your privacy and security seriously. Our online payment portal is secured with advanced encryption technology to protect your payment information.
If you choose to pay via PayPal, we’ll send you an invoice by email once the equipment is picked up and in transit. With PayPal you can pay via your bank account, debit card or credit card.
Simple Cancellation Policy
- $0 fee if you cancel more than 7 days from your move date
- $50 fee for cancellation within 7 days of your move date
- $150 fee for cancellation on the day of your move
For more information about billing and payment, please visit our FAQ page and click “Billing and Claims.”