Customer Care and Support

Contact Us — We’re Here to Help!

Our customer support center is open Monday through Friday from 7 a.m. to 8 p.m. CST and Saturday 9 a.m. to 4 p.m. CST. There are several ways to reach a U-Pack team member — choose from the options below:

Phone — the quickest way to get in touch

Toll-free: 877-453-7274

Email

Please allow up to 24 hours for response Monday through Friday. We’ll reply to emails received on weekends or holidays the following business day.

Help with your in-transit move: customercare@upack.com
General moving questions: moving@upack.com
Quote and pricing information: quotes@upack.com
Reservation questions or changes: reservations@upack.com
Advertising Inquiries: advertising@upack.com
Website questions: webmaster@upack.com

Facebook Messenger

Send us a message on Facebook (monitored during regular business hours): https://m.me/upackmoving

Mail

3801 Old Greenwood Road
Fort Smith, AR 72903

Fax

479-494-6925

More Customer Resources and Support

Track your move

U-Pack shipment tracking (enter your reference number or ABF Freight tracking number)

Quotes

Get an online quote or call 877-453-7274

Reservations

Make an online reservation or call 877-453-7274

Billing

Questions about payment options or cancellation

Questions about your bill

Moving FAQS

Answers to frequently asked questions about U-Pack services and moving in general

Here’s what to do if you need:

Help with a quote

If you have trouble obtaining a quote, it may be because:

  • You’re moving within the same state
  • You’re not moving more than 200 miles away
  • One or both of your locations are outside of our service area
  • You’re requesting a quote less than three business days before your move date

If any of these apply, give us a call or email quotes@upack.com to discuss your options.

Help with a reservation

If you’re experiencing difficulties with the online reservation form, it may be because:

  • You’re attempting to a reserve a move that happens within the next three business days
  • You’ve changed the quote information
  • The quoted move date is in the past

If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email reservations@upack.com with additional questions.

To make changes to your move

Login to the MyMove dashboard to review your moving details or change your reservation. If you need assistance, contact us at one of the options above or email moving@upack.com.

Help filing a claim

Please send your information (name, reference number and details about your shipment) to moving@upack.com, and we’ll send you the required forms for filing a claim.