Contact Us — We’re Here to Help!
Our customer support center is open Monday through Friday from 7 a.m. to 8 p.m. CST and Saturday 9 a.m. to 4 p.m. CST. There are several ways to reach a U-Pack team member — choose from the options below:
Phone — the quickest way to get in touch
Please allow up to 24 hours for response Monday through Friday. We’ll reply to emails received on weekends or holidays the following business day.
Help with your in-transit move: firstname.lastname@example.org
General moving questions: email@example.com
Quote and pricing information: firstname.lastname@example.org
Reservation questions or changes: email@example.com
Advertising Inquiries: firstname.lastname@example.org
Website questions: email@example.com
Send us a message on Facebook (monitored during regular business hours): https://m.me/upackmoving
3801 Old Greenwood Road
Fort Smith, AR 72903
More Customer Resources and Support
Track your move
U-Pack shipment tracking (enter your reference number or ABF Freight tracking number)
Get an online quote or call 877-453-7274
Make an online reservation or call 877-453-7274
Answers to frequently asked questions about U-Pack services and moving in general
Here’s what to do if you need:
Help with a quote
If you have trouble obtaining a quote, it may be because:
- You’re moving within the same state
- You’re not moving more than 200 miles away
- One or both of your locations are outside of our service area
- You’re requesting a quote less than three business days before your move date
If any of these apply, give us a call or email firstname.lastname@example.org to discuss your options.
Help with a reservation
If you’re experiencing difficulties with the online reservation form, it may be because:
- You’re attempting to a reserve a move that happens within the next three business days
- You’ve changed the quote information
- The quoted move date is in the past
If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email email@example.com with additional questions.
To make changes to your move
Help filing a claim
Please send your information (name, reference number and details about your shipment) to firstname.lastname@example.org, and we’ll send you the required forms for filing a claim.