Customer Care and Support

Contact Us — We’re Here to Help!

Our customer support center is open Monday through Friday from 7 a.m. to 8 p.m. CST and Saturday 9 a.m. to 4 p.m. CST. There are several ways to reach a U-Pack team member — choose from the options below:

Phone — the quickest way to get in touch

Toll-free: 877-453-7274


Please allow up to 24 hours for response Monday through Friday. We’ll reply to emails received on weekends or holidays the following business day.

Help with your in-transit move:
General moving questions:
Quote and pricing information:
Reservation questions or changes:
Advertising Inquiries:
Website questions:

Facebook Messenger

Send us a message on Facebook (monitored during regular business hours):


3801 Old Greenwood Road
Fort Smith, AR 72903



More Customer Resources and Support

Track your move

U-Pack shipment tracking (enter your reference number or ABF Freight tracking number)


Get an online quote or call 877-453-7274


Make an online reservation or call 877-453-7274


Questions about payment options or cancellation

Questions about your bill

Moving FAQS

Answers to frequently asked questions about U-Pack services and moving in general

Here’s what to do if you need:

Help with a quote

If you have trouble obtaining a quote, it may be because:

  • You’re moving within the same state
  • You’re not moving more than 200 miles away
  • One or both of your locations are outside of our service area
  • You’re requesting a quote less than three business days before your move date

If any of these apply, give us a call or email to discuss your options.

Help with a reservation

If you’re experiencing difficulties with the online reservation form, it may be because:

  • You’re attempting to a reserve a move that happens within the next three business days
  • You’ve changed the quote information
  • The quoted move date is in the past

If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email with additional questions.

To make changes to your move

Login to the MyMove dashboard to review your moving details or change your reservation. If you need assistance, contact us at one of the options above or email

Help filing a claim

Please send your information (name, reference number and details about your shipment) to, and we’ll send you the required forms for filing a claim.