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Track Your Move

November 30th, 2016 - 2:41 PM

Do you want to track your U-Pack shipment?

If you’re moving with U-Pack®, you’re probably aware that your price is based on the space you use in our moving equipment. What you may not know is that commercial goods are loaded in the unused space (separated by a bulkhead divider), and that the trailer is moved through a system of strategically-placed service centers until it reaches the destination terminal. This transportation model helps keep costs low, but it does mean your belongings won’t be traveling directly from point A to point B. It’s easy to keep track of your shipment throughout the entire move — all you need is a phone or internet access.  

U-Pack tracking

Why is shipment tracking beneficial?

Wanting to track your U-Pack shipment is just like wanting to track anything you buy online or order in a store. When you purchase a product or a service, you want to make sure it arrives in a timely manner and in the best shape. U-Pack tracking lets you:

  • Stay up to date with the shipment's status
  • Get an idea of when your belongings will be delivered so that you can schedule loading or unloading help
  • Have peace of mind about where your household goods are traveling 

What information do I need to track my shipment?

Tracking your U-Pack shipment only requires one of two things — either your reference number or ABF tracking number. You can locate these numbers on your:

  • Bill of Lading (BOL). The Bill of Lading is the formal contract between you and U-Pack. Your tracking  number (also referred to as an ABF PRO tracking number) can be found in the top right-hand corner — it will be on a label the driver will place on the BOL after dropping off the equipment. Your reference number can be found at the top of the document above the terminal numbers. See an example BOL.
  • Move plan. This document is an easy-to-read form that details the information for your move. The 10-digit reference number is found in the top right-hand corner of all three pages. See an example Move Plan.

How to track your shipment

The process is simple. When you’re done loading the trailer or ReloCube®, call the local terminal for pickup (phone number provided on the Move Plan). Once the equipment is in transit, you can start tracking it by phone or online 24/7.  

Phone. Just call 800-FOR-ABFS (800-367-2237). Enter “1” for express tracking, and then enter the ABF PRO tracking number. When you call, our automated system will tell you the most recent ABF terminal your shipment passed through, where it’s headed to next, and when it’s estimated to arrive at destination.

Online. If you have internet access, you can track your move online from any device (laptop, desktop, tablet or mobile). Simply visit the U-Pack website and click the move tracking link at the top of the page. Enter either your reference number or ABF tracking number, then click “Track Shipment” to see its status.

I’m having problems tracking my shipment

If you’re having difficulty tracking your U-Pack shipment with the reference number or PRO number, call 800-413-4799. A U-Pack moving specialist will be happy to help you locate your shipment and let you know when it should arrive.  

Do you have other questions?

If you have other questions about U-Pack tracking and how it works, just leave a comment below and we’ll answer right away!

What U-Pack customers are saying about our shipment tracking tools

At the completion of each move, we send a survey to our customers to get feedback about their experience. Here’s what some had to say about our tracking system:

It’s why I chose U-Pack

“Short transit times and online/phone based tracking were deciding factors in choosing U-Pack.” –E. Vogel

It’s easy to use

“We couldn’t have asked for a better experience! Everything was perfect, from the reservation to the pickup. The tracking was always updated and easy to use! We will definitely use U-Pack for future moves.” –M. Turbide

It gave me peace of mind

“U-Pack shipping was effective and reasonably priced. I feel that the transportation and move was on time and transparent. Being able to track the shipment as it moved across the country was an assurance that my things would arrive safely and provided that peace of mind.” –P. Andrew

I knew when to expect delivery

“Best moving company I’ve ever used. Everyone I talked to was kind and very helpful! Thanks to the shipment tracking we knew exactly when our shipment would arrive. Thanks U-Pack for a low stress move!” –B. Brigidear  

I was able to schedule a moving crew

“Great experience! So happy with the whole process, loved being able to track my container online so I could plan with my movers” –E. Mataj

It’s a fun feature

“We were incredibly pleased with U-Pack from the time of sign up until they picked up the trailer at our new home. Customer service was fantastic; they provided more than enough moving information and were always helpful and quick to answer our questions. And being able to track our trailer en route was not only helpful, but just kind of fun! We would highly recommend them to anyone.” –R. Garrison