My experience with U-Pack was great but when I receieved my household items I found that alot of items had fallen even though they were braced, leading me to believe that the truck had either stopped extremely fast or hit some big pot holes. It was not a real big deal and I do understand that some movement is to be expected. I have a possible solution for containing the load a little better: On the inside walls of the truck are notches. I think if you manufactured some removable rails that went from one side to the other would be a big help. They could help brace the load against excessive movement and also provide the customer with the ability to create shelves.