U-Pack Customer Service

Quoting
 

If you have trouble getting a quote, it may be because:

• You’re moving within the same state
• You’re moving less than 200 miles away
• One or both of your locations are outside of our service area
• You’re requesting a quote less than three business days before your move date

If any of these apply, give us a call or email quotes@upack.com to discuss your options.

Reserving
 

If you’re experiencing difficulties with the online reservation form, it may be because:

• You’re attempting to a reserve a move that happens within the next three business days
• You’ve changed the quote information
• The quoted move date is in the past
   

If any of these apply to your move, we’ll help you complete the process over the phone. Please call or email reservations@upack.com with additional questions.

Making updates
 

Login to the MyMove dashboard to review your moving details or change your reservation. If you need assistance, contact us and we’ll be happy to help.

Filing a claim
 

Please send your information (name, reference number and details about your shipment) to moving@upack.com, and we’ll send you the required forms for filing a claim.