I had a very unique experience. I had my belongings picked up in Phoenix AZ on the 7th of February in the afternoon. I woke up on the 8th of February and was in a complete panic. I did not want to move to Montana... ever!! So I called UPack and explained what was going on. My things were already in New Mexico... so the truck had to go to Colorado before it could turn around and head back. Within 48 hours they refunded the money to the person who paid for this move and then they charged for... See More the trip back to Phoenix on a different card. Everytime I had a question I got an answer. Customer Service was Excellent! I would recommend this service to everyone who is moving. My things arrived back in Phoenix and everything was intact. Thank you so much for making this crazy situation very easy for me. ***** Five Stars
I used U-Pack while moving from Great Falls, MT to Edmond, OK. I couldn't have asked for a better experience! When I needed the truck delivered they were extremely helpful and courteous. When we had it packed I called and they came to pick it up right away. I needed to find a new home in Edmond so my belongings were stored by U-Pack until it was time to move in. I called, my belongings were promptly delivered. Everything was safe, I can't even begin to tell you how important that was to me... See More. The trailer was then picked up when I called and each of the employees were very informative and kind. I hope I never have to move again but if I do, I will without a doubt, use U-Pack !!!
My entire experience with U-Pack was excellent. From my first reservations and needing to postpone my move (no additional fee) to the actual move – delivery of the cube and getting it picked up, plus meeting it on the other end – all went well! Customer service from U-Pack was always very pleasant when I called too. We'll definitely use U-Pack for future moves!