Candace Miller on March 6, 2018

I used U-Pack to move from California to Michigan. They were excellent. Good communicators throughout the process and they delivered a day early. Everything was in good shape. Initially they gave me a quote for 13 feet, but because of downsizing, I was able to pack everything into 8 feet. U-Pack gave me credit for the 5 feet. Highly recommend U-Pack.

Robert Burkett on January 20, 2018

Good move. Everything happened as promised!

Steven M Hobart on April 11, 2018

Two areas of concern. The trailer had a leak in the roof in a spot that had been previously patched. U-Pack was responsive, but it took about four hours for the tech to arrive and patch the hole while we were trying to pack. After he fixed it, we continued to pack. The next day the repair was still leaking. U-Pack again sent the same tech back up to repair the leak. Another four hours of downtime. I didn't want to continue to pack if the leak could not be fixed. The leak did get fixed, but we ha...  See Mored to stop loading when we had a crew to help us. Fortunately we had the trailer over the weekend to continue packing. Turns out that nothing appears to be damaged from the leak. But please, U-Pack, you need to give the trailers a once over before sending them out. Second issue. U-Pack overcharged us for usage. We contacted for a full trailer but only used 21 feet. It took four phone calls over the course of 2 weeks for them to post the refund to our account. Seems excessive. I think we would use them again, but I would underestimate the usage of trailer space and have U-Pack bill me for the difference instead of waiting 2 weeks for a refund. Oh, and I'd do a better job of inspecting the trailer before accepting it.

Nicole Jean Hawkins on May 14, 2018

Easy, Secure, Affordable and the employees of ABF were incredible on both sides!