Steven M Hobart on April 11, 2018

Two areas of concern. The trailer had a leak in the roof in a spot that had been previously patched. U-Pack was responsive, but it took about four hours for the tech to arrive and patch the hole while we were trying to pack. After he fixed it, we continued to pack. The next day the repair was still leaking. U-Pack again sent the same tech back up to repair the leak. Another four hours of downtime. I didn't want to continue to pack if the leak could not be fixed. The leak did get fixed, but we ha...  See Mored to stop loading when we had a crew to help us. Fortunately we had the trailer over the weekend to continue packing. Turns out that nothing appears to be damaged from the leak. But please, U-Pack, you need to give the trailers a once over before sending them out. Second issue. U-Pack overcharged us for usage. We contacted for a full trailer but only used 21 feet. It took four phone calls over the course of 2 weeks for them to post the refund to our account. Seems excessive. I think we would use them again, but I would underestimate the usage of trailer space and have U-Pack bill me for the difference instead of waiting 2 weeks for a refund. Oh, and I'd do a better job of inspecting the trailer before accepting it.

Leigh HC on May 31, 2018

easy move, very accommodating! Will be using this service again.

Michele Trumble-Jandran on December 21, 2017

I recommend using Upack services!! It was a great experience in our move from Tucson AZ to South Carolina. Every step of the process went smooth and on time. And it cost the same amount as renting a Uhaul 3 years ago to move from MA to AZ!! Great Experience with the hub in Tucson and in Florence SC! #flawless

Tet Jet on April 5, 2018

Pretty pleased with upack. Representatives were friendly and scheduling was easy. My only complaint is that the seals around the door of 1 of our cubes was deteriorating. I pointed this out to the guy who picked up our loaded cubes and asked him to apply tape or something to seal it. He said he would. Sadly the cube was not sealed upon arrival to our destination. White and blue dust/chalk like powders were all over our boxes. I have no idea what this substance was hopefully nothing harmful Good...  See More thing we sealed all boxes really well and saran wrapped our furniture. I was under the impression that these cubes were sealed but apparently not.