Pamela Swanson Gray on December 20, 2017

They arrived to drop off the trailer when they said they would. We used our allotted space. We paid for exactly what we used. You are responsible for packing your own boxes, so if anything is broken, that is your fault, not theirs. So, make sure you use bubble wrap and peanuts for those things you’re afraid could be broken in the move. Tie down all your boxes before you put in the security doors and you should be good-to-go! The trailer arrived at our destination before we did, so if it ...  See Moreis possible that the trailer will get there before you arrive, make sure you have someone on that end to meet with the trailer and indicate where it should be parked. UPACK (ABF) doesn’t do pickups or drop offs on weekends. Keep that in mind. The move couldn’t have gone any smoother.

Anne Gunnare McNamara on August 21, 2017

UPack from Watertown, SD made our move to AZ so easy! Dropped off trailer, we filled, they picked up when expected and delivered it to us in AZ in a timely manner. Drivers were exceptionally helpful. Thank you so much for making a long distance move so much easier!

Jennifer Gurske on January 12, 2018

We had ups and downs with our experience with U-Pack moving from Wisconsin to Arizona. We scheduled it more than a month in advance as our truck needed to be at our new house by the 29th. The day the truck was to be delivered between 12-4, it never came and we had to call U-Pack. They said they were behind, but no one contacted us and our movers were going to be at our house at 8am the next day! The truck was delivered at 8pm after they found someone who could deliver it. The truck made it to Ph...  See Moreoenix well before it needed to be there, which was great. When I called to schedule delivery, the woman told me they were transferring it to another company and I had to call them. I called the other company and they couldn't schedule it until U-Pack passed it to them. She said the next day. I called again and she said they hadn't received it from U-Pack. I called U-Pack again and it turns out we had a balance on our account and they wouldn't deliver it until it was paid! No one ever mentioned this to us! I paid it immediately and they said they would send the truck over to the deliver company. The truck made it to our new house at 4pm on the 29th, but that was because everyone made an extra effort, which we appreciated. We also had a terrific delivery guy who did an amazing job of getting the truck into our tricky driveway.

Amy J. Zinobile-Shank on January 29, 2018

I ordered a upack trailer to my daughters townhouse in Kettering, Ohio, to move her back home to us here in Middletown, Pennsylvania. The dispatchers in both Dayton as well as Carlisle (Greg and Cynthia i think their names were), were both EXTREMELY polite and helpful in dealing with me, as her mother, and when my daughter spoke with them. They, along with all of the drivers involved in each location, were great to deal with and very helpful! I'd recommend to anyone needing transport to move!