Jennifer Brucker on May 1, 2017

Our move took us from Denver, CO to Pasadena, CA. U-Pack was amazing! There was a typo in my husband's phone number, which was fixed immediately. The drop off of the truck went VERY smoothly and the driver went over the process with my husband and made sure he had all contact info, should he have any questions. There was a MINOR issue with installing the bulkheads which I called and advised customer service about prior to pick up. I was advised the pickup driver would handle this, which was done...  See More. Once we arrived in Pasadena, we contacted customer service and arranged for drop off. There was an issue with our parking permit, so I had to call back and arrange for a new drop off date, this was taken care of with no issues. The truck was dropped off on time, the driver even re-parked the truck after a parking issue arose. The following day, the truck was picked up without issue. We cannot say enough nice things about U-pack and would use them again for ANY future moves. The customer service team was amazing and understanding even when I called them in worried tears. They were reassuring, kind and helpful.

Vicki Palefsky on December 8, 2017

Wow! I have seldom had such a perfect experience with any vendor of any kind. Could not have been better. Truly a lifesaver.