Yvette Anderson on October 6, 2017

This is the only way to move! They did exactly what was promised. The trailer was delivered on time. We had it loaded that day. We called and asked them to pick up on a Friday. They said they could not guarantee the Friday pick up, but it would definitely be picked up on Saturday. It was. We knew exactly where the truck was from the moment they picked it up to the moment they dropped it at our new home. We unloaded the truck within 5 hours of the drop off. We sent a message to have it p...  See Moreicked up. We got a response back that it would be picked up the next day. It was. We went from MA to SC - 11' of trailer space. Price was amazing compared to the Pod. Pod wanted almost $4,000 - Not UPack! Thank you for taking a major stress out of the move.

Ed Hibsch on September 14, 2017

Absolutely amazed by the outstanding service from ABF U-Pack. This is no doubt the most economical and stress free way to move. I will not hesitate to call them again and will recommend to everyone I know. Every person we interacted with was super friendly and professional, especially the drivers. The timing of each step was spot on and we were never left waiting. The final cost was exactly what we expected even though we under-estimated how much space we needed. The per foot charge for addition...  See Moreal space lets you know exactly where you are cost wise. So glad our friend recommended ABF to us after we ran into too many restrictions on PODS. Kudos to everyone who works for ABF U-Pack. You have our deepest gratitude.

Steven M Hobart on April 11, 2018

Two areas of concern. The trailer had a leak in the roof in a spot that had been previously patched. U-Pack was responsive, but it took about four hours for the tech to arrive and patch the hole while we were trying to pack. After he fixed it, we continued to pack. The next day the repair was still leaking. U-Pack again sent the same tech back up to repair the leak. Another four hours of downtime. I didn't want to continue to pack if the leak could not be fixed. The leak did get fixed, but we ha...  See Mored to stop loading when we had a crew to help us. Fortunately we had the trailer over the weekend to continue packing. Turns out that nothing appears to be damaged from the leak. But please, U-Pack, you need to give the trailers a once over before sending them out. Second issue. U-Pack overcharged us for usage. We contacted for a full trailer but only used 21 feet. It took four phone calls over the course of 2 weeks for them to post the refund to our account. Seems excessive. I think we would use them again, but I would underestimate the usage of trailer space and have U-Pack bill me for the difference instead of waiting 2 weeks for a refund. Oh, and I'd do a better job of inspecting the trailer before accepting it.