ABF U-Pack® Web Site Adds Live Chat and Undergoes Comprehensive Redesign

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(Fort Smith, Arkansas, April 24, 2000) - ABF U-Pack® Moving introduces its completely redesigned Web site at www.upack.com. The site integrates FaceTime® Communication's real-time customer service application that provides access to the AOL Instant Messaging Network, to offer the customer the opportunity to engage in a live chat with a U-Pack Moving specialist. Users simply click the chat icon on the U-Pack home page to start a dialogue with a company representative.

Another new feature of the U-Pack Web site is immediate price quotations available 24 hours a day for many customers. Price information is sent directly to the user via e-mail.

Bob Davidson, ABF's Vice President-Marketing and Pricing, stated, "The U-Pack Web site redesign is part of ABF's ongoing efforts to integrate the latest technologies into our operations to save our customers time and money. We recognize that consumers today want accurate product and pricing information quickly."

The redesigned U-Pack site offers improved navigation options for the customer as well. Customers may trace their shipments online 24 hours a day and explore the moving resource center for tips and industry links. Also, they may review pages specific to commercial, military, residential and student moves, as well as employee relocations.

Additional enhancements are planned for the U-Pack site. For instance, early next month, an automated reservation system will be added, which will allow customers to reserve a trailer and confirm a move date, 24 hours a day, online.

U-Pack provides a cost-effective alternative to the high price of full-service movers. U-Pack pricing is comparable to that of truck rental, without the hassle of driving the truck. ABF furnishes the trailer and the customer packs it. One of the company's professional drivers then moves the trailer to the customer's new residence where the customer then unloads. Customers are charged only for the space actually used in the trailer.

FaceTime Communications, based in Foster City, Calif., is the leader in real-time e-business communications services using instant messaging networks from AOL and others. FaceTime provides a wide array of IM services for the B2C and B2B markets. Its market-leading customer service applications suite, FaceTime Instant Customer, helps e-commerce sites generate sales and build customer loyalty by enabling live, person-to-person communication. More than 200 companies rely on FaceTime products and services, including some of the hottest names in e-business such as RedEnvelope.com, Wingspan.com, iGo.com and Compaq. For more information, visit FaceTime Communications at www.facetime.com or instant message the company live through FaceTime's AOL Instant Messenger BizBuddyName, FaceTimeLive.

ABF Freight System, Inc. is one of the nation's largest motor carriers and has direct service to all 50 states, nine Canadian provinces, Guam and Puerto Rico. In addition to the carrier's broad service to Mexico, ABF provides guaranteed expedited service for time-critical and time-definite shipments via its TimeKeeper Air® service. The company also offers international service to more than 130 other countries through 230 ports. ABF is the largest subsidiary of Arkansas Best Corporation (NASDAQ/NMS-ABFS).

Contact: Mr. Chris Baltz, Director of Marketing - ABF Freight System, Inc. - Telephone: 479-785-8803.

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